Terms & Conditions

General Rules

  1. The casino will open during the hours permitted for the time being by the Gambling Act or any amending or substitute legislation. Intoxicating liquor may only be supplied in the casino during the hours permitted by the premises licence and whilst the casino is open and prepared to receive patrons.
  2. Patrons must be at least 18 years of age or over to enter the premises and ID Scan is in operation.
  3. Any patron who appears to look under 25 will need to prove they are 18 or over by providing photographic identification.
  4. Amusement city reserves the right to shut off any portion of the casino premises at any time to exclude patrons there from.
  5. Amusement city will prevent access to the casino to anyone acting in a disorderly manner or anyone who in its judgement is intoxicated.
  6. Patrons are prohibited from bringing alcohol onto the premises and may be refused entry if found in possession of alcoholic beverage.
  7. Patrons whose personal attire is unacceptable to Management may be refused entry.
  8. Amusement city reserves the right to request any patron who is believed to be intoxicated to leave the premises.
  9. In the interests of safety of all patrons and staff, patrons must be prepared to offer any hand luggage, bags, carriers, or the like for inspection by Amusement city staff appointed to that duty. Amusement city and Management reserve the absolute right to refuse permission to carry any articles that appointed staff consider being inappropriate for passage into the casino.
  10. All property whatsoever from time to time brought into the casino by any patron shall be at the sole risk of the person bringing such property onto the premises and neither Amusement city nor any employee of Amusement city shall be liable for any loss or damage to any such article, however occasioned.
  11. No games of hazard or of chance shall be played on the casino premises other than those games agreed by Amusement city in the course of its business.
  12. No patron may participate in gaming on the casino premises on behalf of any person not present on the premises at the time, and no patron shall so participate or endeavour to participate unless he is present on the casino premises at the time.
  13. Amusement city shall fix total monies payable in respect of any game played at the casino for which table money is chargeable and the time or sessions during which such games may be played in accordance with the provisions of these rules.
  14. No credit shall be given to enable any persons to take part in gaming or in respect of losses by any person in gaming, to which rule shall be no exception.
  15. The casino premises operates CCTV surveillance systems which incorporate video and audio recording. CCTV is used for the protection and security of Amusement city staff, property, and customers. Amusement city shall comply with the Data Protection legislation with respect to the retention of data, data processing and disclosure of personal data.
  16. For the comfort of all patrons, mobile phones must not be used whilst at the gaming tables or poker tables during a hand.
  17. Cameras or any other recording devices may not be used in the casino without the approval of the Management.
  18. Amusement city has absolute discretion to require any patron found in possession or suspected of being in possession of any electrical, mechanical, or computerised article or device for use within the casino premises to leave the premises and where appropriate to suspend, terminate membership or not allow access to the casino.
  19. Amusement city is committed to ensuring the health and safety of its staff, patrons on the premises so far as is reasonable and practicable and Amusement city will comply with all relevant.
  20. Legislation and approved codes of practice. The staff and patrons have a responsibility to act in a responsible manner to ensure their own health and safety and that of others in the casino.
  21. Amusement city is committed to maintaining a safe environment in which patrons may enjoy the facilities provided. The manufacture, distribution, dispensation, possession or use of drugs or controlled substances is prohibited on the premises (this includes all land, property, building and parking areas) and offenders’ membership will be revoked. Amusement city will also cooperate with the police in such matters.
  22. Amusement city will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if casino property is intentionally damaged, threatening, abusive, indecent, or insulting words or behaviour are used towards its patrons or the casino’s employees. Amusement city has an absolute discretion to suspend or terminate the membership or refuse entry. Amusement city may share information about any criminal act or disorder committed in the casino by patrons with other Amusement city casinos and the relevant regulatory authorities.
  23. Amusement city has a strict policy against discrimination and will not knowingly permit others to discriminate against any patron or staff member on the grounds of sex, race, disability, age, sexual orientation, or religious beliefs. Amusement city will not tolerate any conduct which may potentially constitute harassment or discrimination against any patron or staff member.
  24. Amusement city may initiate and will fully support a criminal investigation following an act of violence against any of its patrons or its employees.
  25. Amusement city will remove and exclude from the premises any person suspected or found to have cheated or committed another criminal act. Under these circumstances any attempt to enter the premises will render the excluded person liable to civil action and in accordance with which Amusement city will seek to recover its costs of such action. Amusement city will also pursue criminal prosecution against those who commit offences on its premises.
  26. Amusement city reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained unlawfully, whilst full investigations are concluded. Funds will be retained in the event the investigation confirms unlawful activity has taken place.
  27. Systematic or organised money lending between patrons within the casino is strictly forbidden.
  28. Smoking is only permitted in the designated area of the casino. Any person found to be smoking on the premises, not in the designated area, may be asked to leave.
  29. A patron who self-excludes or has been excluded by us from the casino agrees that Amusement city will not be liable for any matter whatsoever if they enter Amusement city premises prior to the expiry of the exclusion period.
  30. Full betting rules are available at the Guest Relations desk.

*Protection of Customer Funds*

  1. Funds are not protected in the event of the insolvency of Amusement city.

*Complaints and Disputes*

  1. Any complaint or dispute should be raised immediately with a member of the Management team. Should you be dissatisfied with the outcome of a gaming dispute you should ask a member of the Management team for an alternative dispute resolution (ADR) leaflet which outlines the process of further complaints.

*Experian Identification Check*

  1. An electronic identity check may be carried out at the customer’s request for an Amusement city membership. Please note that this ID check does NOT leave a credit “footprint” on an applicant’s credit record. The ID check leaves an ID soft print that is only visible to the individual and not to any lenders and therefore does NOT affect an individual’s credit history or the ability to obtain credit. At no point during this search has Amusement city accessed any credit or financial information on the applicant.

*Anti-Money Laundering & Counter Terrorist Financing (“AML/CTF”)*

  1. Patrons are required to produce an acceptable identification document when gaming or transacting at certain threshold levels to ensure Amusement city compliance with legislative and regulatory Customer Due Diligence and Enhanced Due Diligence obligations.
  2. Amusement city may, as part of its ID verification processes and general Enhanced Due Diligence policies and procedures, conduct screening upon patrons with recognised third-party providers where a business relationship has been established.
  3. Amusement city has a legal obligation to ensure that any funds played in its casinos are legitimate and may, as part of its regulatory and legal obligations, seek or request information relating to the source of patrons’ funds which may be used for gaming transactions. Amusement city also reserves the right not to proceed with any transaction and/or to freeze any monies in its possession until such time that
  4. Amusement city has a legal obligation to ensure that any funds played in our casinos are from a legitimate source. In addition to identification and occupation details, we may request further information and documentary evidence as to the source of a patron’s funds. The information will not be shared outside of Amusement city, and records will be maintained in accordance with Data Protection legislation.

*Responsible Operator*

  1. Amusement city recognises that a small proportion of its patrons may experience problems as a result of their gambling. Amusement city is committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Amusement city will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Amusement city also offers a self-exclusion programme via Self Enrolment National Self Exclusion (SENSE) with a minimum exclusion period of 6 months.

*Exclusion of Patrons*

  1. Amusement city reserve the right to refuse to register patrons for membership at its sole and absolute discretion and shall not be obliged to provide patrons with any rationale for refusal.
  2. Amusement city reserve the right to suspend the membership any patron(s) without notice, at any time, and without explanation. 
  3. Amusement city may, in its absolute discretion, at any time, without notice, and for any reason, indefinitely terminate the membership of any patron from the casino.